It happens more than you think
(I just started working at a computer store, so my trainer has a phone call on speaker so I can listen in.)
Lady: “You sold me a faulty piece of s*** laptop!”
Trainer: “What seems to be the problem, ma’am?”
Lady: “The ¬†f***ing thing won’t open!”
Trainer: “Have you tried turning the laptop around, and opening it from the other side?”
Lady: “Um…I have to go now.” *click*
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